Frequently Asked Questions

Everything you need to know about your new everyday fine jewelry.

What materials do you use for your jewelry?

We use high-quality, responsibly sourced materials including 14k solid gold, sterling silver, gold vermeil, and ethically sourced diamonds and gemstones.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the US and Canada. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for a full refund on all unworn jewelry, excluding personalized items and earrings for hygiene reasons.

Does your jewelry come with a warranty?

Yes, all Mejuri pieces are covered by a two-year warranty that protects against any manufacturing defects.

How should I care for my gold vermeil pieces?

To maintain the shine, avoid contact with water, sweat, and perfumes. Store your jewelry in its original pouch and clean gently with a soft cloth.

Do you offer international shipping?

We currently ship to over 20 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.